Frequently Asked Questions

It’s simply easy!

1. Browse through the site until you find the T-shirt or item you would like to purchase.
2. From the item page, select the color, size, etc. you’d like to purchase. You can click “Add To Cart” button to add the item to your cart. The continue shopping, close the window by clciking the “X” on the upper right of the box or to checkout, click the ” Checkout” button and you will be able to preview your order before making payment.

Any personal information given to Spacedust will be protected. Any Personally Identifiable Information will not be disclosed or sold to any third parties.

In order to protect customers to the fullest extent, Spacedust does not see or store your credit card information at any time.

All credit card transaction are handled by Paypal on their secure servers using the latest SSL encryption. Paypal are the world’s #1 secure online payment provider.

When it comes to enter your payment details, you will be taken to a new page with the URL beginning with “https://”. This indicates you are on Paypal’s secure server.

All orders will receive an order confirmation upon successful payment. At time of shipping you will also receive an email with shipping information. Orders over $10 will include a USPS tracking number that can be looked-up at the USPS website.

Our tees are printed in limited quantities. So they may quickly sell out if you purchase quick enough. The best way to find out when new designs are released is to sign up to our newsletter. You can find the signup form at the left of this page.

We only accept Credit or Debit Cards for payment.

Cards accepted are Visa, Mastercard, Discover, and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc.) can be accepted.
The charge on your statement will appear as”SPACEDUST”.

If you need to make changes to your order, please send an email to our orders department with the email subject: “Order Change”.

Note that all such changes need to be made very soon after ordering, since once your order has been packed and shipped, we will be unable to change it.

We’re unable to add to any order since we don’t store credit card information. You’ll have to place a new order for any additional items.

Any stores wanting to carry Spacedust Apparel must first become an approved stockist. To apply to become a stockist, please and let us know a little about your store.
Once your stockist status is approved, you’ll be able to order at the vendor price with a minimum order of 20 items. You will be notified by email within 10 days after you submit your application.

During busy times, our customer service may be a bit backed up. If you sent an email and haven’t heard back from us after 6 business days, feel free to send a follow up email.

However, there’s a good chance that we’ve received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there.

Note: reading through this FAQ is the quickest way to get an answer to most questions.

Yes! You can spend the money you have sitting in your PayPal account to get some brand new tees.
You can also pay with your credit card if you prefer.

We offer a number of currencies including US Dollar, Australian Dollar, Canadian Dollars, British Pounds, Euros, Chinese Yuan, Japanese Yen, Mexican Peso, New Zealand Dollar, Swedish Krona, and Swiss Francs. Please select your currency from the ‘Select Your Currency’ drop down menu at the right side of the product pages.
All base prices are in United States Dollars (USD).

Yes we do! We ship to satisfied customers almost everywhere in the world for an additional shipping charge.

Sure, just sign up to our mailing list to be the first in the know with first-look at new releases, exciting news, and exclusive offers. At the left of this page, there is a ‘Newsletter Sign-Up’ box. Simply enter your name and email there to join.

Sorry, at this time orders can only be placed online. Rest assured, all payment details are handled by PayPal’s secure servers.

No, you can place an order without having an account. Registration is only required to make comments on blog articles or to add items to your wishlist.

If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:

Domestic (US) Orders

This shipping method typically takes 7-10 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay.

International Orders

This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way.

Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive from the date is was shipped. We try to ship orders as quickly as possible, but in busy periods, it may take a few days to ship your order.

Let’s hope luck is on our side and as you’re reading this, your order is on it’s way to your address.

If you are not so lucky, here is some information to help you find your order.

First, check the order confirmation email (you would have received this from PayPal) to make sure it was shipped to the correct address.

There is always the chance of unavoidable postal service delays, so if your order has not arrived in the time frame, please allow a couple of extra days just in case.

If you placed a Domestic (US) order:

This shipping method typically takes 7-10 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay. If you still don’t have your order after 20 days, check with your local post to see if they’re holding your order and

if they’re unable to find it.

If you placed an International (non-US) order:

This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way. If you don’t receive your order after 5 weeks, check with your local postal and customs offices to see if they are holding your order and

if they’re unable to find it.

We offer FREE standard USPS shipping in the continental USA. For international order, costs vary based on your location and the size of your order.

In order to track orders over $10, please chack your shipping confirmation email. Rest assured that our shipping methods are very reliable and if you have placed an order it will be on it’s way.

We want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We don’t accept returns or exchanges after the 60 day period.

Please check the size chart on the product page to ensure you’re ordering a size that will fit you perfectly.

Please print and fill out the return form found here: Return Form.

Let us know what you’re returning and why. Please let us know if you would like to return your item(s) for an exchange or refund. You’ll be responsible for the shipping charges associated with sending the return back to us.

If you’re asking for an exchange, we’ll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will let you know. If you’re asking for a refund, we will process your refund via. PayPal. You will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept worn or washed items. If a washed item is returned, the return will be refused.

You can get a copy of the return form here: Return Form . Please include your order number, your email address, and the email address of whoever placed the order if they’re different.

Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us.

We basically have an even exchange policy- one tee for one tee.

We’ve created our shirts to feel and fit just like your favorite t-shirt – Lightweight and exceptionally soft. Just how you like it.
All of our tees are made with the finest premium ultra-soft combed, ringspun 100% cotton.
Even our printing methods are super-soft.

On top of that, our T-shirts are 100% sweatshop-free.

The instructions are as follows:
Machine wash cold. Wash dark colors separately. Tumble dry low. Do not iron print.

The tees are 100% cotton tee shirts so expect a little shrinkage. To lessen this, try hang drying your tees.

All of our T-shirts are unisex, based on Men’s sizing. They are some of the softest, best fitting T-shirts you’ll find anywhere.

Guys:

Our T-shirts are a modern, slim fit.

- If you want a closer fitting tee, please order your regular size.
– If you want a more relaxed look, please be sure to order one size up.

Girls:

Our tees are a unisex size and designed to be worn relaxed and loose.

- If you want a more fitted look, you may wish to order smaller than usual.
– If you want a more relaxed look, order your regular size.
– They also look great worn oversized.

Just shoot us an email using the ‘Contact Us’ link at the top of this page.
Note: reading through the FAQ’s above is the quickest way to get an answer to most questions.